1. Cancellation by Customer
We understand plans can change. Our cancellation policy is designed to be fair to both customers and our drivers.
2. Cancellation by Taxi for Pet
In the unlikely event that we must cancel your booking due to unforeseen circumstances — such as driver unavailability, severe weather, or vehicle breakdown — you will receive a 100% refund of all amounts paid. We will also make every effort to arrange alternative transportation if desired.
3. Rescheduling
You may reschedule your booking up to 24 hours before the scheduled pickup time without any penalty, subject to availability. Rescheduling requests made within 24 hours of pickup may be treated as a cancellation and new booking.
4. Refund Process
Approved refunds will be credited to the original payment method within 5–7 business days. You will receive a confirmation email once the refund is initiated.
5. How to Cancel or Request a Refund
To cancel a booking or request a refund, please contact our support team as early as possible at booking@taxiforpet.com or call +91 9157576555. Mention your booking reference ID for faster processing.
Need to Cancel or Reschedule?
Contact us as early as possible and we'll make it easy for you.